March 15th, 2010

Paper Vs Card

Paper and Card,  which to choose…

There are 2 primary differences between Paper and Card.

SECURITY    and     SALES

 

Facts about Paper Vouchers…

  • must be kept under lock & key
  • are effectively cheque books in the hands of criminals
  • can be duplicated and are hard to cancel
  • require far more security precautions and paper work
  • are time consuming to handle and result in “less than value” purchases
  • are seen as “old hat” and not sophisticated
  • are difficult to market at remote or multiple-store or host locations

 

Security should not be underestimated, in this era of computers and desktop publishing almost anyone “computer literate” can make or copy their own paper vouchers.   At least to the level of tricking your staff or scamming your business when it is too busy to recognize the theft.   Yes, you can purchase the high security ones but by the time you have done that, you could have had bought real Gift Cards, sold more and had less trouble filling them out, not to mention how your staff might mis-treat /mis-use / mis-take those credit notes. 

The critical difference is one system relys completely on staff to write, process and redeem (AND KEEP) the vouchers and the other on an external system of high security nation-wide banking.  Using our EFTPOS Gift Cards means they have to go through the highly secure EFTPOS network, essentially ELIMINATING any chance of fraud or error by staff or customers.   We call this…  having Peace of Mind.

Because they hold no value until they are loaded   CARDS CAN BE ON DISPLAY   anywhere in the store.

Cards are on the banking platform and as long as the card can be identified it can be suspended, canceled or transfered PROMPTLY  if lost, etc.    We call this….   having Control

Gift Cards are secure because they…

  • hold no value until the customer purchases
  • linked to external system of high security nation wide banking (EFTPOS)
  • cannot be readily reproduced, altered or copied
  • rely on simple systems you already use (EFTPOS transactions)
  • the remaining value on card remains on the card

 

Sales,  Cards will always outsell vouchers.  It is a simple fact that in retailing, if you hide stock out of the reach of customers, it will not sell.  By placing a product in direct sight of a customer, you will immediately increase sales, isn’t that what retailing is?  With our highly secure EFTPOS Gift Cards, they can be next to the register (picking up bonus sales) and throughout the shop, without any risk of fraud or misuse.  They are able to sell themselves and are a highly in-demand product.

Because they hold no value until they are loaded   CARDS CAN BE ON DISPLAY   anywhere in the store.

Even stores with good sales of Paper Vouchers, see a burst of activity when they introduce a better product – easy to use, more attractive and on-display.  Customers love them for their look and convenience.

Gift Cards SELL because they…

  • are an easy choice for the consumer
  • are on-display, the customer can see the product, handle it and bring it to the register to purchase
  • simple, attractive and a perfect solution for a gift
  • are in-demand NOW

Gift Cards are PROFITABLE…

  • Liquor Land NZ sales increased dramatically when they sold 10,000 Gift Cards in the first two weeks of release, which was 7 times more than their voucher sales
  • Anglers Warehouse (single store small business) sold $5000 in 2 weeks after having the product for only 2 weeks
  • Gift Card sales have grown by 22% per year in the USA, Australia, etc. since 1995

other benefits of  CARDS…

  • the remaining value on card remains on the card and the customer understand is not redeemable for cash
  • faster thoroughput – quick and easy to use for staff
  • less accounting – reconcilation of your eftpos is something you already do, now you won’t have to reconcile the paper vouchers, this is particularly effective with multiple outlets because the Cards are secure carriers of the money and once again it reconciles to your eftpos.  This is an ideal situation because in handling the cards, one store can load the value onto the card.  The transaction is a NILL transaction because the store takes the money from the customer and issues the same credit from their eftpos.  The store loading the card has simply provided the service to put the money onto the card for the customer.  The card has the credit and it does not matter which store the card is spent at, the card redeems the value from it’s account to the store, just like any other EFTPOS card.
  • Facts about Cards…

    • average value loaded in Australia is $80
    • 70% use the entire card value
    • 30% use the entire card value with a month
    • over 80% discard their Gift Card when its value is depleted
    • Men spend 25% more than Women
    • Women are more likely to buy a Gift Card
    • Cost in USA – $5.95 per card for value upto $300, $7.95 per card for over $300
    • 48 of the top 50 retailers in the USA offer Gift Cards
    • In the USA approx 60% – 6 out of 10 people purchased or received a Gift Card in 2003

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